A book about creating and enhancing customer focus, improving service,
increasing customer loyaly, listening to the customer and more
"Book about
improving Customer Service, Customer Retention, Customer Loyalty, customer satisfaction, job satisfaction, employee satisfaction,
voice of customer customer, service training and more"
This book provides information on how to
create a customer-focused organization, improve customer service,
retention, loyalty, customer satisfaction, job satisfaction, listening to the customer, service
training and more.
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Give your Company, Department or
Team the WOW
Factor. Customer-Focused
organizations
have it and so can
you!
We know you are busy, so let's get
right to the point. Here are Twelve reasons why
this book is worth checking out!
Once you have finished this
book you will be able to:
Develop an
action plan for sharpening customer focus in your
organization, department or team so you too have the Wow Factor.
Understand what customer focus
means and why it is a critical business strategy.
Understand the impact of customer
expectations on your business and what it takes to wow customers
into becoming your biggest fans.
Listen to the voice
of the customer and use this information to create value and
customer loyalty.
Map your customers
