Why txtfeedback -- customer feedback software | complaints
handling system | corporate reputation management
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Retain more customers
Receive private, anonymous feedback before your customers ‘go
public’
WHY TXTFEEDBACK
BECAUSE EVERYONE CAN SEND AN SMS! STOP BAD REVIEWS OF YOUR BUSINESS
FROM SPREADING VIA FACEBOOK, TWITTER, URBANSPOON AND TRIPADVISOR
Unhappy customers use social media to complain about your business.
Or they tell their friends and family. Allow customers to vent or
complain when they've had a bad experience with your business.
PROVIDE AWESOME CUSTOMER SERVICE
React fast to customer complaints or feedback to ensure they will
return!
INCREASE CUSTOMER LOYALTY
Now your customers can easily give ANONYMOUS feedback (via SMS) about
your business. You can answer feedback and improve customer relations
promptly and in a personal manner.
GATHER MORE FEEDBACK TO IMPROVE YOUR BUSINESS
Who has time to process lengthy feedback forms or long winded
Surveymonkey style emails? GET INSTANT feedback via SMS the moment
your customer feels like saying something.
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RETAIL AND SHOPS
Is one of your staff having a bad day? Wondering why sales are low on
a Tuesday and Thursday?
HOSPITALITY INDUSTRY
Catch the unhappy patron. Invite them to get it off their chests.
You might save them as a customer, and turn them into a loyal
follower. Food cold? Sorry, we'll give you a free drink coupon for
next time..
EVENTS AND CONFERENCES
Print your number on all marketing material and attendees can offer
their thoughts via SMS. No need to collect comment cards at the end
and spend hours centralizing the data.
GOVERNMENT DEPARTMENTS
Inspire trust and improve tax-payer satisfaction. Water fountain
wasting water through a broken washer? Txtfeedback to the number
affixed to the fountain. Alert the maintenace crew asap! t""
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IS THERE ANY PARTICULAR SOFTWARE OR OPERATING SYSTEM TO USE PRODUCT?
The product is supported by all the browsers and delivered online.
HOW WILL THE PRODUCT BE DELIVERED?
Once you subscribe to our product, an activation link will be sent to
you via email. You just need to login to our web portal to register
your confirmation.
DO I NEED ANY SPECIAL VERSION OR TYPE OF BROWSER FOR ACCESSING THE
SOFTWARE ONLINE?
The software is supported by all types of browsers and versions on
the internet.
WHAT IS THE COMMISSION FOR THE AFFILIATES WHO CAN SUCCESSFULLY SEND A
BUYING CUSTOMER TO THE SITE?
The commission is 60%.
WHAT IS THE MINIMUM TIME REQUIRED TO DELIVER THE PRODUCT?
The subscription is activated within 24 hours from the receipt of
payment and the product is delivered within a maximum of 24 hours
after the payment is processed.
HOW CAN A CUSTOMER CLARIFY HIS QUERY REGARDING THE PRODUCT PRIOR TO
PURCHASE?
You can always visit our contact page or mail us at
support@txtfeedback.com.au. Our team will be happy to help you clear
all your queries.
WHAT ARE THE PROCEDURES OR SCHEDULE FOR THE RECURRING BILLING
PRODUCTS? WILL THE CUSTOMER BE CHARGED ON EVERY BILLING?
The billing is as per the PLAN amount every month.
Get customer feedback, respond fast, adapt to customer demands, build
next generation customer service.
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© Copyright 2012 txtfeedback.com.au
