Giving Exceptional Customer Service
INCREASE YOUR SMALL BUSINESS PROFIT BY GIVING EXCEPTIONAL CUSTOMER
SERVICE
*** AVAILABLE FOR IMMEDIATE DOWNLOAD! ***
THIS IS OUR MOST POPULAR 'HOW-TO' INSTRUCTIONAL AUDIO AND WORKBOOK.
This is my 'How To Give Exceptional Customer Service' kit that you've
read about in my newsletter series. This 'Kit' includes a 21 minute
audio presentation with customer service consultant Robert Moment,
'Exceptional Customer Service'.
This complete 'how-to' package also includes your personal workbook
for assessing and improving the customer service at your small or
medium business. This workbook includes 30+ pages of detailed
instructions, worksheets, tips, and checklists.
SOAR PAST YOUR COMPETITION by heeding the surprisingly simple and
effective lessons in this 21-minute MP3 audio. Delivering Exceptional
Customer Service may well be the most important area to excel in, and
it’s also one of the easiest and least expensive, WHEN YOU KNOW HOW.
Most companies undervalue their customers by offering inadequate
Customer Service, leaving this huge opportunity wide open to you.
In this training 'how-to' audio with Customer Service consultant
Robert Moment, you’ll learn how to deliver exceptional Customer
Service to your customers, as Robert and I reveal:
* Why poor or even average customer service cuts into both your
expenses and your profits, POTENTIALLY DEVASTATING YOUR BOTTOM LINE;
* The most important qualities to look for in a customer service
rep – AND ONE PERSONALITY TRAIT THAT MIGHT CAUSE YOU TO OVERLOOK
GOOD CANDIDATES;
* The surprising connection between employee satisfaction and
customer satisfaction;
* What every customer service rep should be able to do, but most do
not. TRAIN THEM IN THIS SIMPLE TASK AND YOU WILL INSTANTLY BE AHEAD OF
YOUR COMPETITION;
* Why solving customer complaints at the business level is not
enough and THE SIMPLE PHRASE THAT SOLVES THESE CUSTOMER PROBLEMS AT
ANOTHER, IMPORTANT LEVEL;
* How your crankiest customers help you succeed
* Why excellent customer service is the most effective way to GAIN
NEW CUSTOMERS;
If you want to skyrocket ahead of the competition, master this vital
area of your business by purchasing HOW TO GIVE EXCEPTIONAL CUSTOMER
SERVICE without delay.
Length: 21:00 minutes; 19.6MB
Workbook: pdf format; 30 pages
$49.95
Available for Immediate Download
copyright 2008-2009 Mentoring Success Group LLC. 28175 Haggerty
Road Novi, MI 48334 Customer Service: 800-480-8843 x100
