Leading For Results | callcentercafe.com
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[10] CALL CENTER BEST PRACTICES [11] SHARED. Would You Like To
Successfully Manage and LEAD YOUR CALL CENTER EFFORTLESSLY in the Next
15 Minutes?
UTILIZE BEST PRACTICES To Drive Performance, Improve Employee Morale
and Achieve All of Their Key Performance Indicators.
Learn More [12]
LEADING FOR RESULTS
DISCOVER THE PERFORMANCE TACTICS OF THE MOST SUCCESSFUL CALL CENTERS,
WHAT THEY DO AND HOW THEY PREPARE THEIR LEADERSHIP TEAM TO ACHIEVE
"BEST IN CLASS" RESULTS
LEARN HOW 15 CRITICAL SKILLS CAN MAKE THE DIFFERENCE
The CallCenterCafe.com staff has gathered and tested each of these
skills and now wants to SHARE WITH OTHER CALL CENTER PROFESSIONALS THE
VALUE THAT THEY OFFER.
Call Center Leadership Development Needs To Be Measured By The
Results Achieved.
_DONT CONFUSE ACTIVITY WITH RESULTS_ is something a highly respected
boss of mine use to say.
Obviously, if you engage in the activity of providing feedback,
leadership training and succession planning you understand that
leadership development needs to provide a return on investment.
Leading for Results will immediately provide you with a RETURN ON
YOUR INVESTMENT, as well as, the satisfaction knowing that you are
creating a well oiled leadership team.
If your tired of putting out fires, if solving one performance
problem only leads to others popping-up, then you need a proven
leadership development program.
LEADING FOR RESULTS WILL
* Improve Performance
* Increase Productivity
* Improve Employee Morale
* and Greater Opportunities for you
Lets face it, your team is only as strong as the weakest link.
Moreover, the next logical question you should ask yourself is: Does
my team have all the tools necessary to perform at their peak
potential?
IMMEDIATE ACCESS - DOWNLOAD NOW [13]
Having an effective leadership developmental program in your call
center will provide the foundation and ongoing improvements needed to
meet all organization challenges you are faced with.
"LEADING FOR RESULTS", is a complete training program for developing
leaders and making your current ones better.
For any call center leadership training program to be worth its
weight, it must include the following components (Im sure youll agree
with me that these are critical to leadership development.)
Here are just some of the Must-Have performance skills you and your
team will learn from "Leading For Results":
High performance leadership relies on understanding what motivates
people.
Module 11, Page 168 Understanding Individual Behavior: MOTIVATION
* Learn Theory X - Theory Y , Motivator - Hygiene Theory and
Hierarchy of Needs Theory to better motivate your staff.
* Discover what truly motivates people!
* Teach your team to tap into the motivating factors of your
employees (page 178)
Uncover the essentials of effective team building that five-star
leaders rely on.
Module 9 & 10, Pages 132 through 188 TEAM BUILDING 101 & 102
* Enlightened leaders have discovered that empowering employees
improves performance, morale and the bottom line. We will teach you
the Principles of empowering people show you how to empower team
members to get results on page 143 - 148!
* Knowing and practicing the Four Stages of Team Development will
help your team achieve their goals.
* In a 3 step exercise your team will master the skills of a highly
effective team member (page 160 - 165)
Successful coaches use the Four Functions of Coaching to propel
their business to the next level.
Module 7, Page 103 COACHING
* Define the role of coaching in your work environment.
* Discover the outcomes of the coaching process on page 107.
* Create Coaching improvement plans that get results on page 112!
Top Leaders possess impeccable Communication Skills, you can too
Module 3, Page 36 LISTENING SKILLS
* Discover new secrets to test and develop your Listening Skills.
* Youll be amazed how simple listening skills can change your day
to day business decisions for the better. And get it right everytime!
Modules 4 - 6, Pages 46 through 102 COMMUNICATION 101, 102 & 103
* Gain the knowledge to communicate effectively and efficiently.
* Reveal the key to understanding how using human relations skills
and interpersonal skills will launch your teams success. (page 51)
* Understand how communication styles can work for and against you.
* Evaluate your teams communication and create improvement plans
for development.
Leadership excellence can be reached without adding more hours to
your work day. "So much to do, so little time."
Module 14, Page 222 TIME MANAGEMENT
* Complete the Time Management Profile and identify the best
methods for you and your team to manage the work time available - page
224.
* This module alone is valued at $39.00, but we have added it to
enhance the "Leading For Results" package.
Confident managers manage discipline with ease.
MANAGING DISCIPLINE - Module 8, Page 117
* The quality of your team relies on your ability to manage the
performance of your team.
* Access your skills with the Discipline Self Assessment (page
118), then learn the keys to simplifying the Discipline Process (page
125).
Discover a new level of goal achievement. Goal setting is a well
talked about subject in any successful business today, but how many of
use are able to get acceptance of the goals we set for our employees.
Module 12, Page 189 SETTING GOALS AND EXPECTATIONS
* Business Savvy Leaders have found that "Leadership is a Contact
Sport" provides new methods to set goals and expectations that will be
accepted by team members.
* Goal Planning Sheets with full instructions on page 201 can be
used every day in your office!
WHO CAN BENEFIT FROM USING LEADING FOR RESULTS?
This workshop is ideal for new and experienced supervisors, any team
of leaders, new management teams, as well as management teams striving
to reach the next level of their achievement.
The material is very versatile. Small workshops with only a few
participants can easily be conducted, but "Leading For Results" will
also be well received by a larger group of supervisors, Managers and
Directors.
In addition, your supervisor can use these modules to develop their
teams, creating a leadership engine.
CLICK HERE TO DOWNLOAD IMMEDIATELY [14]
CallCenterCafe.com has offered Leading For Results with a large
number of bonuses for $97.00 in the past, however, in an effort to
make this tool easily accessible, you can get LEADING FOR RESULTS FOR
ONLY $47
Our team is testing prices and different options but I can guarantee
that this will be the lowest price that we test.
If you decide to test Leading For Results, you can do so for 6 weeks
and have a 100% MONEY-BACK GUARANTEE. If for any reason that Leading
For Results doesnt have an immediate impact on your call center then
just let us know and youll immediately get a refund. Its as simple as
that.
Take action today and download Leading For Results for only $47
[15], and know that you have the comfort of a money-back guarantee to
protect your interest.
To Your Success!
Sincerely,
CallCenterCafe.com
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MAY 7, 2007
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