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Fundamentals of Telecom
Billing and Customer Care (A step-by-step introductory guide to
telecom billing)
By Megha Shyam
AN ESSENTIAL EBOOK GUARANTEED TO GIVE YOU A SOLID UNDERSTANDING OF THE
FUNDAMENTALS OF TELECOM BILLING AND CUSTOMER CARE.
Well-structured font-size: 17px; background: #990000; color:
#ffffff'> Complete with more than 15 easy to understand diagrams and
tables - this ebook gives you a wonderful introduction to telecom
billing systems
THIS EGUIDE COVERS ALL THE KEY ASPECTS OF TELECOM BILLING ECOSYSTEM:
SERVICE OFFERINGS BY OPERATORS
CHARGING AND BILLING OF SERVICES
BILLING PROCESS LIFECYCLE
BILLING SYSTEM ARCHITECTURE
MOBILE SERVICES BILLING
SERVICES MANAGEMENT FRAMEWORK
MOBILE NETWORK AND ITS ELEMENTS
CUSTOMER CARE FUNCTIONS
CONVERGENT BILLING
In a nutshell, this eBook explains the "what, why, and how" of
telecom billing and customer care systems, functions, and processes.
ON SALE: $15.00
A "grasp in a go" book, to learn all about telecom billing system,
its functions, business processes, architecture, mobile services
charging, custom care and more.
WHAT IS TELECOM BILLING? The Telecommunications Billing System
forms an important relationship between the service provider and its
customers. It ensures that service usage is accurately charged and
invoiced to customers.
Service providers setup, organize, and manage their
telecommunications networks to offer various core and value-added
services. The customer subscribes to one or more of these services
offered by the operator and gets charged or billed for the service
usage.
Billing and customer care functions form the main channels through
which the operator gains an opportunity to build better relationships
with customers. Two common actions performed by the customer are as
follows:
* To receive the (monthly) BILLING invoice and make payments to the
operator
* To use the CUSTOMER CARE interface for services support
Customers tend to be loyal to operators who provide them with quality
service and have accurate and reliable billing and customer care
interfaces. Service providers are chosen, by customers, based on the
following key factors:
* Services and equipment costs
* Reliability of the network and quality of service
* Compare how specific services/features match their individual
needs
This ebook gives an excellent top-down view font-size: 30px;'>ON
SALE: $15.00
MAJOR FUNCTIONS OF BILLING SYSTEM: The billing system can be
categorized into 4 major functional areas listed below, which are
covered in detail in the guide:
* RATING AND CHARGING: Where service usage events of the customer
are rated '>BILLING & FINANCIALS: Rated usage events are processed
(based on pre-defined billing rules) '>CUSTOMER CARE: End-to-end
customer relationship management, service support.
* RESOURCE / DATA MANAGEMENT: Centralized repository for management
of customer and billing related information
The focus is mainly around mobile telecom services billing and
customer care systems and processes.
This ebook analyzes the services management framework and dives
deeper into the service support functions of billing and customer
care.
By the end, you will get a clear insight about the various functions
and usage of telecom billing systems.
SERVICE MANAGEMENT FRAMEWORK A service management framework is an
integrated platform or environment that enables services and
applications to be rapidly developed and deployed into the market by
the operator.
Services could include both core services (e.g. voice, fax, or other
transport connectivity services) as well as value-added services (e.g.
location services, MMS, etc).
The service management framework defines a comprehensive system and
surrounding processes for the end-to-end management and implementation
of services.
The four major aspects or functions of service management are service
delivery, service support, service control, and service assurance.
BILLING PLATFORM AND CONTEXT This eBook describes in much detail the
billing platform and sets the larger context in which the billing
system operates.
The billing platform and its components interact with other systems
or entities and together they deliver the complete billing
functionality.
This figure shows the major entities that interface with the billing
'> Buy now, learn, and gain confidence!!
ON SALE: $15.00
(C) 2012 Megha Shyam - All rights reserved
For more information: Contact Us Here
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