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SPOTLIGHT ON
GOVERNMENT
An Open Letter to President Obama: It’s Time to Fix Broken Government
by Clay Richardson, Forrester Research, USA
Dear President Obama:
The world paused on a remarkable day in January 2009 as you took the oath of office and promised to usher in a new era in American government. In many ways, the country and the world continue to bask in the afterglow of that historic day. However, critical observers closely interpreted your speech as a challenge to roll up our collective sleeves and recommit ourselves to good deeds, hard work and innovation. A call to employ the best minds, the boldest ideas, and the most innovative technologies to wage a war against the economic malaise brought on by the market crash of 2008.
Managing Change with Re-Usable Assets for Government Agencies
by Dr. Setrag Khoshafian, Pegasystems Inc., USA
Business Process Management (BPM) suites automate policies and procedures. The policies and procedures are captured in executable process flows, different types of business rules, case data, user interactions and service integration—all in the context of organizational access controls. These are the operational BPM assets of government agencies. This chapter will show how BPM can realize change and agility through re-usable government BPM assets. Dynamic BPM repositories allow each government agency to use common practices, while specializing for their particular agency extensions and needs. Thus re-usable assets can be organized in different collections pertaining to shared as well as specialized solutions for various sectors such as healthcare, financial management, education, and national security. The chapter will discuss dynamic BPM repositories for the public sector. These repositories organize the re-usable assets for specific agency needs.
Streamlining Research and Development Case Files at the Air Force Research Laboratory (AFRL)
by Charles Joesten, PMP, ICOR Partners LLC, USA
The United States Air Force Research Laboratory (AFRL) XE "United States Air Force Research Laboratory (AFRL)" provides leadership in scientific and technological research and development for Department of Defense XE "Department of Defense" , commercial, and academic organizations. Key artifacts that ultimately improve warfighting technologies are assembled into official records known as laboratory case files. From 2002-2005 AFRL set out to streamline the management of its case files using improved processes and modern workflow tools. This case explores the challenges AFRL faced and its approach to better process, workflow, and records management of science and technology projects.
Practitioners in the field of workflow management and process improvement face a variety of challenges with each agency they support. Administrative, bureaucratic, and logistical challenges were all considered in determining the best business process management solutions for AFRL. Additionally, many challenges related to the unique nature of the content generated and managed at the lab, including rocket science.
How Converging Methodologies and Technologies Effect Adoption and Success of BPM
by Linus K. Chow, Oracle Corporation, USA
Government Enterprises faced with incredible changes with multiple crises and political upheaval are trying to adapt their operations to handle increased workload, cut costs, and be more agile. BPM has indeed been very effective at addressing this need, but as BPM and other capabilities have evolved, governments are expanding their evaluation and use of BPM to include this convergence of technology and methodology. BPM does not operate in a vacuum. In fact BPM has come to be the bridge among stakeholders, methodology, systems, and legacy applications. Especially in government, BPM plays a key role in not only cutting costs and increasing efficiency, but also in adding agility to their Enterprise Architecture (EA).
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2009 BPM & Workflow Handbook
Methods, Concepts, Case Studies and Standards in Business Process Management and Workflow
Spotlight on BPM in Government
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Spotlight on BPM in Government
The question, “How can governments manage change organizationally and be agile operationally?” is answered in this special spotlight on BPM in Government worldwide with specific emphasis on the USA government where agencies, armed forces, states and cities are facing almost insurmountable challenges.
This is a book for business people who just want to understand the how and why of process automation and integration in simple non-jargon terms. It is also for the technical person looking for current insights into where BPM standards are heading, how others are managing implementations and more.
Throughout the book international industry experts and thought leaders present significant new ideas and concepts to help you plan a successful future for your organization.
Edited by Layna Fischer
Published in association with the Workflow Management Coalition
Retail now only US $75.00 (usually $95.00)
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After you purchase the 2009 BPM & Workflow Handbook you will have instant access to download the two full length Digital Edition books, which are delivered in a single 14MB zipped PDF file. Both these book have also been released as Print Editions and distributed worldwide.
Publication: 2009
High Resolution PDF -- Full Digital Edition of Complete Book
Size: 6MB Zipped PDF file
Length: 300 pages.
Retail: US $75.00 (Usually $95.00).
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TABLE OF CONTENTS
Foreword
Jon Pyke, Chair WfMC, United Kingdom
SECTION 1―SPOTLIGHT ON BPM IN GOVERNMENT
An Open Letter to President Obama: It’s Time to Fix Broken Government
Clay Richardson, Senior Analyst, Business Process Management, Forrester Research, United States
Measuring Readiness for BPM: Insights from Corporate Entrepreneurship and Organizational Change Research
Daniel T. Holt, Air Force Institute of Technology, USA
Streamlining Research and Development Case Files at the Air Force Research Laboratory (AFRL)
Charles Joesten, PMP, ICOR Partners LLC, USA
How Converging Methodologies and Technologies Effect Adoption and Success of BPM
Linus K. Chow, Oracle Corporation, USA
Optimizing the Institution for Corporate Development in Uruguay
Lucía Wainer, Corporación Nacional para el Desarrollo; Juan J. Moreno, INTEGRADOC / Universidad Católica and Martín Dauber INTEGRADOC, Montevideo, Uruguay
Delivering Case Management with BPM in the Public Sector: Combining Knowledge with Process
Michael White, Singularity, UK
BPM in eGovernment: a Genuine Virtual Counter
Cédric Tumelaire, City of Waterloo, Belgium, Laurent Bagnoud, University of Applied Sciences Western Switzerland and Rémy Tzaud, Xpert.Ivy, Switzerland
Transforming Health Care through Enterprise Architecture and BPM Christine Robinson, CSC, United States
Delivering Strategy through Process: SAPO Case Study
Marietjie Lancaster, South African Post Office, Dr. Michélle Booysen, Pétanque Business Specialists, South Africa
Managing Change with Re-Usable Assets for Government Agencies
Setrag Khoshafian, Pegasystems Inc., USA
Streamlining the Congress of the Republic of Peru e-Government
Rocio Angelica Sanchez, Congress of the Republic of Peru, and Amy Wyron, Colosa, Inc., Peru
Processes Systematization of the High Court of Justice (Mexico)
Juan Chacón, Vanina Marcote; PECTRA Technology, USA.
SECTION 2―THE BUSINESS VALUE OF WORKFLOW AND BPM
Application Provisioning in the Cloud
Jon Pyke, Cordys, Netherlands
Business Transformation Blueprint—BPM as Key Enabler
Vinaykumar S. Mummigatti, IBM Global Business Services and Tom Bobrowski, Capgemini, USA
Financial Crisis Front Line: SNS Bank
Eric D. Schabell and Stijn Hoppenbrouwers, SNS Bank and Radboud University Nijmegen, Netherlands
Leveraging Best Practices through a Human Process Management System
Jacob P. Ukelson, D.Sc. CTO ActionBase, USA
People Relationship Management: Completing the BPM Value Proposition
Roy Altman, Peopleserv, Inc., USA
SECTION 3―BPM IN STANDARDS AND TECHNOLOGY
Two Strategies for Handling Models: Preserving vs. Transforming
Keith D Swenson, Fujitsu America, Inc., USA
A Design Methodology for BPMN
Michele Chinosi and Alberto Trombetta, University of Insubria, Varese, Italy
The Auto Optimizer
Robert M. Shapiro and Hartmann Genrich, Global 360, United States
Open Source Workflow Management Systems: A Concise Survey
Ricardo Garcês, Tony de Jesus, Jorge Cardoso* and Pedro Valente, University of Madeira, Portugal *SAP Research, Germany, *University of Coimbra, Portugal
Extending XPDL with the Temporal Perspective
Denis Gagné, Trisotech, and André Trudel, Acadia University, Canada
BPM SAAS as the Foundation of a Cloud-based Post-IT Enterprise
Wolf Rivkin, B-Wave Software LLC.
SECTION 4—DIRECTORIES AND APPENDICES
(includes several reference appendices)
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BPM Excellence in Practice 2009:
Innovation, Implementation and Impact
Award-winning Case Studies in Workflow and Business Process Management
The prestigious annual Global Excellence Awards for BPM and Workflow are highly coveted by organizations that seek recognition for their achievements. These awards not only provide a spotlight for companies that truly deserve recognition, but also provide tremendous insights for organizations wishing to emulate the winners’ successes.
READ THESE OUTSTANDING CASE STUDIES!
File Size: 7MB zipped PDF
Length: 248 pages.
Full Digital Edition (also available in Print Edition)
SECTION 1 – Europe
KPN, The Netherlands Migros Bank, Switzerland Techspace Aero, Belgium
SECTION 2 – Middle East and Africa
PruHealth South Africa
SECTION 3 – North America
City of Edmonton, Canada Dickinson Financial Corporation, USA Office of the Secretary of Defense (OSD) (A T & L), USA Tribunal Superior de Justicia del Estado de Hidalgo, Mexico U.S. Xpress, USA US MEPCOM, USA
SECTION 4 – Pacific Rim
AEGON Religare Life Insurance, India Australian Health Plans, Australia Fullerton India Credit Company Ltd., India
SECTION 5 – South America
INMETRO, Brazil ISAPRE Microsystem, Chile Produbanco, Ecuador Transfiriendo S.A., Colombia
EXCERPTS...
US Military Entrance Processing Command, US Government Gold Award, North America. Nominated by Oracle Corp., USA
The United States Military Entrance Processing Command (US MEPCOM) processes and qualifies individuals applying for military service in any one of five Armed Services (Army, Navy, Marine Corps, Air Force and Coast Guard) and their subcomponents (i.e. Reserve, National Guard). They are required to process over 1 million records a year with potentially spikes of 18,000 per day (5.6 million a year), and to maintain over 60 million current records across all the armed services. Their existing Enterprise Architecture (EA) was to antiquated and brittle to handle the growing requirements of its customer in an increasingly changing environment.
U.S. Xpress Enterprises, Inc., USA, Silver Award, North America. Nominated by Cordys Ltd., UK
U.S. Xpress Enterprises stands today as one of the premier transportation companies in North America. Founded in 1985, U.S. Xpress is the third-largest privately-owned truckload carrier with over 8,500 trucks and 26,000 trailers. U.S. Xpress has reshaped the landscape of transportation by developing revolutionary innovations that continually deliver unmatched levels of customer satisfaction.
Migros Bank, Switzerland, Gold Award, Europe. Nominated by Action Technologies Inc., USA
Migros Bank is one of the 10 leading financial institutes in Switzerland and one of the biggest Retail-Banks. Our focus is to be very close to the clients and therefore we have around 50 branches all over Switzerland and many more small contact-points that offer basic services for new clients. All in all about 1,400 employees work for Migros Bank. When we outsourced almost all of our IT to an external provider, little or no electronic workflows were in use. In addition, we were confronted with increasing regulatory and risk issues concerning the internal order processing from the regions to the centralized back-offices that were done by placing orders by paper forms and by fax. To improve these situations we initiated a project to implement electronic people-to-people workflows.
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