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* Business Process Management Tools
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Business Excellence Guide
" _BUSINESS PROCESS MANAGEMENT TOOLS _"
- As a result of financial crisis, many companies have turned to
the integration capabilities of BUSINESS PROCESS MANAGEMENT (BPM)
TOOLS.
According to Aberdeen Group benchmark report "BPM and Beyond: The
Human Factor of Process Management," Best-in-Class companies are
working to build an information culture around BPM usage.
- In order to gain better BPM activities into their operational
processes and deliver those activities to key business owners,
Managers are now looking for Team Members and Team leaders who are
able to Apply BPM to their work during regular day activities.
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WHAT WE OFFER:
Basic Business Process Management User Guide!
(E-book for immediate download)
Its goal is to give readers PRACTICAL insight into how they can
create a coherent business process improvement system.
Guide developer, Dr. , working on improving various aspects of how
things are done in large and small organizations.
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WHO CAN BENEFIT FROM THIS GUIDE ?
BASIC BUSINESS PROCESS MANAGEMENT USER GUIDE is suitable for
EMPLOYEES and MANAGERS at any organizational level in any type of
industry, including service, manufacturing, and the public sector.
It should also be useful as a textbook for STUDENTS in courses
relating to quality management and continuous improvement.
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WHAT IS INCLUDED?
(PDF FILES + EXCEL TEMPLATES)
1-THE FIRST PART PRESENTS AN OVERALL BUSINESS PROCESS IMPROVEMENT
MODEL (14 STEPS):
STEP 1: Select the process to be improved
STEP 2: Organize a team to improve the process.
STEP 3: Define the current process using a flowchart.
STEP 4: Simplify the process by removing redundant or unnecessary
activities.
STEP 5: Develop a plan for collecting data
STEP 6: Assess whether the process is stable.
STEP 7: Assess whether the process is capable.
STEP 8: Identify the root causes which prevent the process from
meeting the objective.
STEP 9: Develop a plan for implementing a change
STEP 10: Modify the data collection plan developed in Step 5, if
necessary.
STEP 11: Test the changed process and collect data.
STEP 12: Assess whether the changed process is stable.
STEP 13: Assess whether the change improved the process.
STEP 14: Determine whether additional process improvements are
feasible.
2- THE SECOND PART OF THE GUIDE PRESENTS THE OVERALL DETAILED
INSTRUCTIONS TO APPLY 14 STEPS FOLLOWED BY READY TO USE FORMS FOR EACH
PHASE OF THE OVERALL IMPROVEMENT STEPS.
INSTRUCTIONS
FORMS
1-Forming
Quality Teams () Quality Team Charter
Team Composition
Team Meeting and Action Plan ()
Team Member Self Assessment Survey
Tally Sheet for the Team Member Self Assessment
2-Identifying and Segmenting Customers ()
Who Are Our Customers ()
Customer Affinity Diagram
3-Identifying Customer Requirements
() Customer Background Information
Customer Interview Form
Product/Service Assessment Form ()
Quality Characteristics Worksheet
Selected Processes
4-Describing the Process and Potential Causes
of Quality Brainstorming Form
Multivoting Worksheet
Affinity Diagram of Potential Causes of Quality ()
Flow Chart
Cause and Effect Diagram
5-Establishing Data Collection Procedures Outcome and Output
Measures
Process Measures
Data Collection Plan ()
6-Collecting and Analyzing Data Data Collection Sheet
Check Sheet
Pareto Chart of Causes of Quality ()
Histogram Worksheet
Scatter Diagram Worksheet
Run Chart
Variables Control Chart (X and R) ()
Variables Control Chart (X and s)
Individual Values and Moving Range
(X, mR)
Attribute Control Chart
7-Taking Action on Special and Common Causes Control Chart
Interpretation
Special Cause Improvement
Common Cause Improvement ()
Approval of Common Cause Improvement
Types of Process Causes
Change Implementation Plan()
8- Team Dynamics Forms
Team Development Plan()
Team Dynamics Survey
Tally Sheet for Team Dynamics Survey ()
Summary of Team Dynamics Survey
Graph of Team Dynamics Survey
Team Dynamics Action Plan()
3- FOR EACH OF THESE STEPS, A SELECTION OF SUITABLE TOOLS IS
PRESENTED WITH BACKGROUND, STEPS TO USE THEM, AND AN EXAMPLE OF THEIR
USE.
1- Affinity Diagram()
2- Brainstorming
3- Control Charts ()
4- Data Collection Plan
5- Fishbone
6- Flowcharts
7-Pareto Chart
8- Run Chart ()
4-THE FINAL PART CONTAIN A NUMBER OF EXCEL TEMPLATES CAN BE USED ,
TEMPLATES THAT SUPPORT MOST OF THE TOOLS PRESENTED.
1- Affinity Diagram
2- Brainstorming
3- Control Charts ()
4- Histogram()
5- Fishbone
6- Flowcharts()
7-Pareto Chart ()
8- Run Chart
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WHAT MAKE THIS GUIDE UNIQUE?
1- Designed as DO IT YOUR SELF GUIDE ( Explain general theory Then
give you detailed instructions Then give you ready form to use + Excel
ready to use template for tools )
2-Optimum price , only 27 $
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_AMAZE YOUR BOSS AND YOUR COWORKERS _
These User Guide save you time and effort delivering improvement
projects.
By using them you will create high quality process, boosting your
improvement project success.
The guide includes _process__ management tools_, templates, forms
and checklists to help you .
Every template describes the tasks you need to do to complete the
process improvement project quickly and easily.
More people use these templates because they:
Are incredibly detailed
Include instructions, tips and hints
Are easy to read and use for team
Suit all project types and sizes
Cover the entire process life cycle
Align with worldwide standards
Help managers, teams, consultants, trainers and students to
deliver improvement projects
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