Dr. DAusilio And Dr. Anton Successfully Merge The Critical Human Aspect Of The Contact Center With The Ever-growing Need For Metrics/bottom Line. To Quote Dr. DAusilio, We, The People, Are What Makes The Difference.
Excerpt from product page
Champion for the Human Press Rel
Champion for the Human Press Releases _CUSTOMER SERVICE AND THE
HUMAN EXPERIENCE__ FOR THE FIRST TIME AS AN EBOOK. INVESTMENT: $47_
While much attention has been focused on the technology and benefits
of providing multiple channels for customer contact, little attention
has been paid to handling the human part of the equation
